Returns

Policy

Return & Exchange

Our statement.

We want every Vahine piece to feel like it was made for you: snug when you paddle, in place when you duck dive, and lovely on the beach afterwards.

As a small brand producing in small pre-order runs to avoid waste and overstock, every return has an impact on the planet and on our little project. So before you order, take thirty seconds with the Vahine Fruit Size Guide™ on every product page, or message us: we are always happy to help you find your size.

And if it still isn't quite right? No stress, lovely. You have 14 days to change your mind.

Withdraw from contract here

Your 14-day right to change your mind

• You have 14 days from the day you receive your order to tell us you want to return it. No reason needed.
• You then have 14 more days to send the items back to us.
• We refund you to your original payment method, within 14 days of your request. We may wait until we receive the items, or proof that you have sent them, before refunding.
• We refund the price of the items and, if you return your whole order, the standard delivery cost you paid.
• Return shipping is at your cost, unless the item is faulty or we sent the wrong one.
• This applies to all items, including sale items.

Prefer another size, another print or store credit instead of a refund? Just tell us: exchanges are subject to availability, as our pieces are made in small runs. It is always your choice, never an obligation.

How to return

1. Click "Withdraw from contract here" above, or email us at leroy.roxane.pro@gmail.com with your order number and the items you want to return. You can also use the model withdrawal form at the bottom of this page.
2. We confirm receipt of your request and send you our return address.
3. Pack your items with care, as you received them, and send them with a tracked shipping service so we both have proof of delivery.
4. Once your parcel is on its way or with us, we process your refund, exchange or store credit.

Return guidelines

• Items should come back new, unworn and unwashed, with their tags and hygienic liner in place, and free of sunscreen, deodorant, sand or salt water.
• You are of course welcome to try your pieces on at home, just like in a shop (over your underwear, please).
• If an item comes back worn, washed or damaged beyond what is needed to try it on, we may deduct the loss of value from your refund.

Pre-orders & cancellation

Our first collection is made on pre-order. You can cancel your pre-order at any time before it ships, for a full refund within 14 days. Once you have received it, the 14-day right to change your mind above applies.

Faulty or wrong items

Received a faulty piece, or the wrong one? We are sorry. Send us your order number and a few photos, and we will repair, replace or refund it, shipping costs included. You are protected by the 2-year legal guarantee of conformity from delivery and by the legal guarantee against hidden defects.

Normal wear and tear, or damage caused by not following the care instructions (rinse in fresh water, dry in the shade, no tumble dryer), is not considered a defect.

Lost or damaged parcels

Until your parcel is delivered, it is our responsibility. If it is lost or arrives damaged, contact us and we will resend your order or refund you. Please double-check your delivery address at checkout: we cannot be held responsible for parcels sent to an incorrect address entered at checkout.

Orders outside the European Union

Our 14-day return policy applies wherever you live. However, customs duties and import taxes paid on delivery outside the EU are collected by your country, not by us, so we cannot refund them. Your carrier or customs office may be able to refund them on returned goods. When sending a return from outside the EU, please mark your parcel as "Returned goods" so that we are not charged import duties.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: Vahine Tahiti, [legal name and address to be completed], leroy.roxane.pro@gmail.com
I hereby give notice that I withdraw from my contract of sale of the following goods: ______
Ordered on: ______ / Received on: ______
Name: ______
Address: ______
Signature (only if this form is sent on paper): ______
Date: ______

Thank you for supporting a small, conscious brand. Every piece that finds its perfect home means less waste, and more women in the water 🌺