Terms & Conditions

Policy

Terms of Use & Sale

Last updated: November 2026.

Welcome to Vahine Tahiti, lovely. These terms explain how our website works, how we sell our surfwear, and how we take care of your personal data. They are written to be clear, and they never limit the rights you have as a consumer under the law of your country.

1. Who we are

This website, vahinetahitisurfwear.com, is run by:
[Legal name of the business], [legal form, e.g. French micro-entreprise or Portuguese trabalhador independente]
Registration number: [SIRET or NIF]
Address: [business address]
Email: leroy.roxane.pro@gmail.com
VAT: [VAT number, or "VAT not applicable, article 293 B of the French Tax Code"]

Our website is hosted by Shopify International Limited, Victoria Buildings, 1-2 Haddington Road, Dublin 4, Ireland.

2. Using our website

• By browsing or ordering on our website, you accept these terms. If you don't agree with them, please don't use the website.
• You must be at least 18 years old, or have the permission of a parent or guardian, to place an order.
• Please use the website lawfully: no fraudulent orders, no attempts to disrupt or hack the website, and no copying of our content.
• If you create an account, keep your login details safe. You are responsible for what happens on your account.

3. Our products

• We describe our products as accurately as possible. Colours may look slightly different depending on your screen.
• Some photos are labelled "Colours only": they show a print on a different model of our collection, to help you picture the colours, not the cut.
• Each print is drawn by us. Small variations in print placement are normal and part of the charm of each piece.

4. Pre-orders

• Our first collection is sold on pre-order: you pay when you order, and your piece is made and delivered in about 3 months.
• If production is delayed, we will let you know by email with a new estimated date. If the delay doesn't suit you, you can cancel for a full refund.
• You can cancel your pre-order at any time before it ships, for a full refund.

5. Prices & payment

• Prices are shown in euros (€), all taxes included where applicable. Shipping costs are added at checkout, based on your address and the number of items.
• For deliveries outside the European Union, customs duties and import taxes are not included and are payable by you on delivery.
• Payment is made securely through Shopify Payments and the payment methods shown at checkout. We never see or store your full card details.
• We may change our prices at any time, but your order is always charged at the price shown when you placed it.

6. Your order

Your order is confirmed when you receive our confirmation email. We may cancel an order in case of an obvious pricing error, suspected fraud or if a product can no longer be made; in that case, we refund you in full.

7. Delivery

Orders ship from France with tracked Colissimo. Rates and delays are listed on our Shipping page. Your parcel is our responsibility until it is delivered to you.

8. Right of withdrawal & returns

You have 14 days from delivery to change your mind, without giving any reason. All the details, the "Withdraw from contract here" button and the model withdrawal form are on our Returns page.

9. Legal guarantees

All our products benefit from the legal guarantee of conformity for 2 years from delivery, and from the legal guarantee against hidden defects. If a piece is faulty, we repair, replace or refund it, shipping costs included. Normal wear and tear, or damage caused by not following the care instructions, is not covered.

10. Our responsibility

We do everything we can to keep our website available and accurate, but we cannot guarantee it will always be free of interruptions or errors. We are not responsible for indirect damage, or for issues caused by events beyond our control (such as strikes, natural disasters or carrier failures). Nothing in these terms limits our responsibility where the law does not allow it.

11. Intellectual property

Our prints, logo, photos, texts, illustrations (yes, including our fruits) and the design of this website belong to Vahine Tahiti or to the photographers and creators who work with us. Please don't copy, reuse or sell them without our written permission. Want to share a photo? Tag us @vahinetahitisurfwear, we love that.

12. Your personal data (GDPR)

We take your privacy seriously and process your personal data in line with the EU General Data Protection Regulation (GDPR).

Who is responsible: [Legal name of the business] (see section 1) is the data controller.

What we collect: your name, email, phone number, delivery and billing addresses, order details and messages you send us; technical data such as your device, browser and pages visited; and, only if you accept cookies, data used for statistics and advertising.

Why, and on what legal basis:

• To process and deliver your orders, handle returns and answer your messages: necessary for our contract with you.
• To keep invoices and accounting records: legal obligation.
• To prevent fraud and keep our website secure: our legitimate interest.
• To send you our newsletter, pre-order news or the pre-order list emails: your consent, which you can withdraw at any time with the unsubscribe link.
• To measure our audience and show you our ads (for example with the TikTok and Meta pixels): your consent, given through our cookie banner.

Who receives your data: only the service providers we need to run the shop, such as Shopify (website and payments), our carriers (Colissimo), Tally (our forms), our email tool and, if you accept advertising cookies, Meta and TikTok. We never sell your data.

Transfers outside the EU: some providers may process data outside the European Union (for example in Canada or the United States). In that case, transfers are protected by the safeguards required by the GDPR, such as European Commission adequacy decisions or standard contractual clauses.

How long we keep it: customer data for the time of our relationship and up to 3 years after your last purchase or contact; invoices and accounting records for the period required by law (up to 10 years); cookies for a maximum of 13 months. We never store your full payment card details.

Your rights: you can access, correct or delete your data, ask us to limit or stop using it, receive it in a portable format, withdraw your consent at any time and, in France, give instructions about your data after your death. Just email us at leroy.roxane.pro@gmail.com: we reply within one month. If you think your rights are not respected, you can complain to your data protection authority, such as the CNIL in France (cnil.fr) or the CNPD in Portugal (cnpd.pt).

Cookies: essential cookies make the shop work (cart, checkout, security). Statistics and advertising cookies are only used if you accept them in our cookie banner, and you can change your choice at any time.

More details are available in our Privacy Policy.

13. Disputes & applicable law

If something goes wrong, please contact us first: we will always try to find a friendly solution. If we can't agree, you can turn to a consumer mediator free of charge: [name and website of the consumer mediator].

These terms are governed by [French / Portuguese] law. If you are a consumer living in another country, you keep the protection of the mandatory rules of your country of residence, and you can bring a claim before the courts of your place of residence.

14. Changes

We may update these terms from time to time. The version that applies to your order is the one online when you placed it.

15. Contact

A question about these terms, your order or your data? Write to us at leroy.roxane.pro@gmail.com or through our contact page. We answer faster than a duck dive 🌊